IT Operations
Free IT check
Are you in doubt as to whether your IT landscape is working optimally? We offer a free IT check, where we take the temperature of your IT landscape and help you spot the holes in the cheese. There we review your IT equipment, licenses, setup, IT security and servers, and at the same time look at critical processes such as access management, backup and administration of workstations.
Then you get our recommendations for e.g. safety, utilization of automation and assessment of the economic potential.
IT operations as a management tool
Traditional IT operations can quickly become a ”black box” for management with hidden risks, unpredictable costs and lack of reporting. Our approach ensures that IT operations become a strategic capability with clear management parameters and measurable impact. With our solution, you get a platform that:
- Centralizes network management, workloads and endpoints
- Provides real-time insight and deviation warning across the entire infrastructure
- Is built to comply with NIS2 and ISAE 3000 and the documentation behind it
- Makes it possible to scale capacity and adapt the infrastructure continuously without heavy changes
- Integrates operation, security and support into one transparent delivery model
The result is a solution that reduces downtime and complexity and increases predictability and reporting ability.
Our technical solution – overview of key areas
We provide IT operations as a unified PaaS solution, where all layers of – infrastructure, applications, security and device management – are connected and centrally monitored.
Infrastructure and Networks
Operation is built on Microsoft Azure and hybrid setups with geo-redundancy and scalability. This means that the platform can grow with the business – without breakdowns and technical debt. The network is managed via i.a. VPN, VNet and QoS, so traffic and uptime are optimized.
Device Management
We handle the lifecycle of all endpoints – from procurement and preparation to compliance and phase-out. Microsoft Intune, Autopilot, and SCCM ensure that policies are enforced automatically and centrally. It reduces errors, increases control and lowers the need for support.
Application operation
Standard and business critical applications (O365, ERP, SQL, API integrations) are powered with high uptime and performance. We ensure that your systems are connected – and talk together – without manual overlap or data failure.
Monitoring and performance metrics
All core components are monitored in real time – from network traffic to CPU and latency. You get access to dashboards that visualize both history, events and trends. It creates a data basis for proactive decisions.
Compliance
Security is built in from the start – not added afterwards. We support the requirements of both NIS2 and ISAE 3000 and provide documentation, access control and scans that can be presented during audits. It saves time and resources and reduces risk.
Support and strategic advice
In addition to technical support, we provide advice, roadmap planning and awareness training. The support is SLA-based and structured according to ITIL standards – with measurable response times and root-cause analyses.
A webshop. All your IT.
When you shop for equipment through us, more is included than just the product. In addition to competitive prices, you also get access to competent guidance and sparring, so you are not alone in your choice. This applies to both the individual purchase and the overall setup, where we advise based on your needs and your everyday life.
The webshop provides the opportunity to let employees order themselves, but with an approval flow, where a person responsible must always approve orders. It provides flexibility without losing track.
Soon we will also launch finished IT packages: complete solutions with all the equipment an employee needs, handpicked and recommended by us. This makes it easy to onboard new employees with one click.
Security and compliance
Compliance, governance and security are not something that must come up afterwards. They are the prerequisite for you to work safely and documentably. That's why we build the entire platform on a Zero Trust architecture that combines access control, monitoring and data protection in one coherent layer. Examples of security and compliance mechanisms:
- MFA, conditional access and role-based access (RBAC)
- SIEM monitoring with Azure Sentinel and Defender ATP
- Encryption with TLS 1.3 and BitLocker
- Automatic compliance scans and audit-ready reports
FLEXIBLE INTEGRATIONS
We ensure that your business systems – ERP, databases and 3rd party solutions – are connected and exchange data correctly. Whether you run cloud, hybrid or on-prem, we create an architecture that minimizes technical debt and maximizes uptime.
- Supports Business Central, NAV, SQL and more
- REST/SOAP API integrations with CI/CD pipelines
- DevOps-based structure with version control and documentation
- Architecture with data catalog and dependency overview
Visibility in operation – and in the economy
Budget compliance and risk management require insight. That is why we offer full transparency in both operational performance and SLA compliance. With access to real-time data and monthly reporting, you get the opportunity to assess efficiency, responsiveness and system load – over time. Examples of KPIs and measurement points:
- SLAs with measurements of RTO/RPO – e.g. ≤15 min
- MTTR, latency, network load and uptime
- Patch status and incident log with trend analysis
- Proactive alarms and root-cause analyses
People and technology must play together
The technology is only as strong as the people who use it. That is why we offer targeted awareness training, strategic advice and access to self-service – so that you can make optimal use of the platform.
- Phishing training and safety behaviour
- Strategic roadmaps and platform development
- Automated onboarding and offboarding
- Access to support and self-service via the C2IT Portal